Welcome to Synapta!
I’m delighted to actually be able to start sharing discussion topics with colleagues on clinical workflow, pathways and CDS with a Synapta hat on. We’d love you to join us on the Synapta forum.
Since our technology efforts are meant to actually bring benefit to patients, system users or both, I have a provocative question to kick off:
Business transformation heresy?
My ordinary clinical work as a GP would be a great deal more efficient if I could simply make processes of care work even better, which we have already been doing for many years. I mean this in the sense of trying to avoid the ‘failure demand’ and ‘rework’ involved when a significant proportion of activities just don’t function the way we imagine they should or we think they do.
I am comparing this with technology support I have been working on for the new models of care we talk or hear a lot about now; where the pathways are different, the roles of the professional staff are unfamiliar, the way we assess and manage problems is phased or staged differently and so on; untried basically. We’re doing this in response to the development of networks, federations and the emergence of ACOs etc, as well as pressure on resources and rising demand.
I have been involved in a great deal of implementation of technology over the years in service of business transformation. It is often anathema to suggest putting in brand new tools to do the same old thing, but would our slick and clever workflow / pathway technology be best used to support short and familiar pathways we already know and could squeeze more efficiency out of?
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